Frequently Asked Questions....

This is designed for non-macace customers. Existing customers should login to their my.macace.net support area for faq's relevant to their services with us.

My internet connection goes down out of support hours, what do I do? Our network is always monitored. We almost certainly know about a problem anyway and are fixing it. If the problem is related to your local exchange or a BT fault then you can email us on support@macace.net for 24hour assistance.

Your 0845 local rate numbers, are they inclusive in my free evenings and weeknds package? Not at present. BT still charge for these at 1p per minute evenings and weekends, 3p per minute daytime. You can call our geographical numbers too, available on our contact pages. We do not make any money on our inbound calls.

How qualified is your support team, I've been with a so-called mac-friendly ISP before and not been impressed? That's exactly what MacAce.net is about. We're all Mac people. Many of us have serval years Mac experience at the highest level. We've been in the ISP business for over 10 years so really do know our stuff - whether you're a novice or expert yourself.

Whilst I'm smart and sensible and have a Mac, my partner or kids have a PC, can you help with those too? Of course, whilst we specialise in Mac's we're pretty good at helping out those PC boxes too. What we can't do is ever recommend them. Our services work with all types of computers and any platform, be it Windows, Linux or Mac.